Pet Odour Removal

Our specialty cleaning process is the best way to remove pet odours.

Pet Odour Removal

About

Pet Odour Removal

Accidents Happen!

Do your carpets smell of urine or pet odour? This is unhealthy as bacteria can breed on the surface and can also cause staining. It is important that the area is treated as soon as possible – time is crucial in getting the stain removed and to stop the urine from seeping into the underlay. If your problem is carpet odours caused by pets, we have the solution: Citrus-O’s specialty cleaning. Contact us today to have your carpets free of urine and pet odour.

Citrus-O’s Specialty Cleaning

Citrus-O’s Specialty Cleaning goes beyond topical stain removal. Specialty Cleaning addresses any spots or spills that have penetrated to the underlay and even the sub-floor. Specialty Cleaning is required when we are asked to deal with major or excessive stains such as urine, wine, vomit, feces, water, etc. “Major” or “Excessive” is defined as being more than 5 separate spots of one type of stain, or a stain that is more than 1 square foot in size. Because specialty cleaning requires extended time, effort, and specialized topical treatments, the hourly rate for Specialty Cleaning supersedes the regular per area or per square foot rates. As part of the Specialty Cleaning process, we complete a standard Citrus-O clean after all of the Water Claw procedures.

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What to expect

Our Pet Odour Removal Process

1. Inspection & Quote

We inspect the areas with our UV lights, moisture probes, and pH testers to identify the contaminated areas that are both visible and invisible to the naked eye. Once we have determined the extent of the problem we provide the customer with a time estimate and price quote.

2. Water Claw – 4-part process

We saturate the effected areas in the carpets, underlay and sub floor with hot water.
We extract and flush the water out of the carpets, underlay and sub floor with our specialized Water Claw extraction tool.
We then saturate the effected areas with an odour neutralizer, penetrating through carpets and the underlay to the sub floor.
We perform a second extraction with our Water Claw to eliminate the odour causing contaminants.
We apply and agitate our exclusive Ultra Urine Remover as a topical spot and stain treatment.

3. Standard Cleaning

To finalize a Specialty Cleaning we perform our standard carpet cleaning service to clean, sanitize, and deodourize the carpets using our natural orange products along with the Rotovac 360 and edge cleaning tools.

Red Dye Stain Heat Transfer

Citrus-O also offers Heat Transfer treatments for red dye stains such as red wine stains, red food dyes, red punch or juice stains and more. These treatments can be used on most carpets, excluding wool. Call to find out if a Heat Transfer is your answer.

reviews

From Real Customers

The Citrus-O technician who arrived was punctual, friendly, efficient and explained the process and any troubleshooting clearly. We had a long haired dog and light coloured carpets and he did an amazing job on them. The experience was great from the first call, follow up emails prior to the service and the pricing was clear and a good deal when compared to similar quotes for our 3 bed townhouse.

THIS SERVICE WAS WORTH EVERY PENNY. I have two cats, a brand new puppy and white carpets and I don't need to say how messy they had made them. We're currently moving and had the carpets cleaned today and there was not one single stain left. Bruno, our technician was extremely attentive to the stained areas and was so professional and I could not of been happier with the service he provided. I cleaned my carpets on my own before and have never come even close to what was done today. Thank you so much and if you're considering using the service don't hesitate, like I said, it's worth every penny.

We have been using Citrus Carpet Cleaning for over 12 years and they have never disappointed us. Their quality of work is the best, fast drying times, they really work on the stains to make sure they remove them. Their technicians are very friendly and very knowledgeable. They explain their process in full detail. They have never let us down and we will continue to use them and recommend them. Thank you Citrus. Because of you our carpets will last a long time.

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